Support

1. Remote Support
2. Springville Wireless Gmail Access
3. E-mail Setup (Outlook Express, Outlook, Thunderbird, etc.)
4. Springville Wireless iPhone or iPad Setup

1) Remote Support Option

Our support staff can assist you with many configuration issues by utilizing a remote support tool, which temporarily installs a small program that connects your computer to a technician's station. With your permission, the technician can observe or take control of your screen and sucessfully troubleshoot most configuration issues. After the support session is complete, the software is uninstalled from your computer automatically.

Simply type gmail.springvillewireless.com in the address bar of your web browser to access a page which allows you to check your e-mail through the web on any computer connected to the Internet.  Use the first part of your e-mail address as your user name (Ex. johndoe@springvillewireless.com has a user name of johndoe).  If you are on your own computer and don't want to be prompted for a username and password each time you access your e-mail, check the 'Stay signed in' box and then click the 'Sign in' button.

Be sure to enter the URL into the address bar and not the search bar or search area of a homepage such as MSN, Yahoo, or Google. The address bar typically has a website address beginning with http://

You may also access your e-mail by typing gmail.com in the address bar of your web browser.  If you use this method, you must enter your full e-mail address (ex. johndoe@springvillewireless.com) for the username.  Again, if you are on your own computer and don't want to be prompted for a username and password each time you access your e-mail, check the 'Stay signed in' box and then click the 'Sign in' button.

3) E-mail Setup for Computers

While we strongly encourage you to use the web-based Gmail system referenced above and accessible at gmail.springvillewireless.com as it requires no configuration, is constantly upgraded, allows you to search for any message instantly, and is available from any computer with Internet access, you may want to setup your e-mail program (Outlook Express, Windows Mail, Microsoft Outlook, Thunderbird, etc.) to use your Springville Wireless e-mail.  Follow the steps below to enable access to your account using these programs.  

1. Sign in to your Springville Wireless Gmail.
2. Click the gear icon in the upper-right and select Settings at the top of any Gmail page.
3. Click Forwarding and POP/IMAP.
   

4. Select Enable POP for all mail or Enable POP for mail that arrives from now on.
5. Choose what to do with your messages after your POP client or device receives them.
6. Click Save Changes.

7. Open Outlook or Outlook Express.
8. Click the Tools menu, and select Accounts...
9. Click Add, and then click Mail...

10. Enter your name in the Display name: field, and click Next.
11. Enter your full Springville Wireless email address (emailaddress@springvillewireless.com) in the Email address: field, and click Next. 

12. Enter pop.gmail.com in the Incoming mail (POP3, IMAP or HTTP) server: field. Enter smtp.gmail.com in the Outgoing mail (SMTP) server: field. 

13. Click Next.
14. Enter your full email address (including '@springvillewireless.com') in the Account name: field. Enter your email password in the Password: field, and click Next.

15. Click Finish.
16. Highlight pop.gmail.com under Account, and click Properties.

17. Click the Advanced tab.
18. Fill in the following information*:
    • Check the box next to This server requires a secure connection (SSL) under Outgoing Mail (SMTP).
    • Enter 465 in the Outgoing mail (SMTP): field.
    • Under Outgoing Mail (SMTP), check the box next to This server requires a secure connection (SSL).
    • Under Incoming mail (POP3), check the box next to This server requires a secure connection (SSL). The port will change to 995.

*The order of Outgoing and Incoming mail server fields varies by version. Make sure you enter the correct information in each field.

19. Return to the Servers tab, and check the box next to My server requires authentication.

10. Click OK.

Congratulations! You're done configuring your client to send and retrieve Springville Wireless e-mail messages.

Note: Please click the following link for instructions on configuring Springville Wireless e-mail for use with other common programs such as Thunderbird, Apple Mail, Windows Mail, etc.  Be sure to modify the gmail.com portion of the e-mail address and account name when entering the the settings (ex. johndoe@gmail.com should be entered as johndoe@springvillewireless.com).  However, the server names should remain pop.gmail.com and smtp.gmail.com as displayed in the screenshots.

Supported POP Client List

4) IOS Setup (iPhone, iPod Touch, or iPad)

To setup your IOS device to use your Springville Wireless e-mail, choose the  Settings icon from the home screen, scroll down to the Mail, Contacts, Calendars section, and select Add Account if prompted.  

Select Gmail as the Account type:

Enter the following settings into the next screen, replacing 'Your Name' with your full name in the Name section,  your entire e-mail address (ex. johndoe@springvillewireless.com) in the Address section, your Springville Wireless password (case-sensitive) in the Password section, and Springville Wireless in the Description section (optional - you may also keep the default text which will be your e-mail address), clicking the Next button when you are finished:

You should see a screen that says 'Verifying' at the top followed by checkmarks next to each section on the right indicating the account information has been verified. The following screen should then appear:

Click the Save button.  You've now completed the setup and your e-mail should begin appearing on your device.

You may also access your e-mail by downloading the official Gmail IOS App available in the App Store at the following link: Gmail IOS App. This app provides additional features beyond the built-in Mail program such as labels, priority inbox, the ability to search ALL messages, etc.  Make sure to sign-in with your full e-mail address (ex. johndoe@springvillewireless.com) when entering your username.